API
卖家收到跟踪号上传失败的邮件如何处理?
更新时间: 2019-08-01 17:09:38 访问次数:169
问题或现象描述

客户通过万邑通ISP或者海外仓进行发货,期间收到跟踪号上传失败的邮件,跟踪号上传失败的消息推送。 推送邮件如下图:

现象解释或解决方案
    以上报错为ebay返回的原始报错报文。
    解决方案:
    卖家收到跟踪号上传异常通知邮件后,为不影响ebay店铺后台考核,请按照以下步骤进行操作:
  • 1.登录ebay店铺,手工上传跟踪号;
  • 2.根据报错报文查询具体处理步骤(见下方步骤3)
  • 3.当报错的跟踪号数量超过30个,可能存在系统问题,请及时联系万邑通在线客服排查是否为系统问题。
eBay报错代码和处理步骤

目前ebay的常见报错如下:

3.1遇到以下报错:
报错原文:
           1)Could not initialize class com.sun.xml.internal.ws.fault.SOAPFaultBuilder
           2)ebay token no exits or ebay token isvalid
           3) Token has been revoked by the user.Long error: Third-party authorization has been revoked by the user via site preferences settings in My eBay. The user must complete the Auth & Auth sign in process again.
           4)Token does not exist.Long error: The token does not exist, the user must complete the Auth & Auth sign in process to generate token.
           5) Please login again now. Your security token has expired.Long error: For security reasons, please log in again
           6) This Token has been revoked by App.Long error: This Token has been revoked by App. The end user must complete the Auth & Auth consent flow again to generate a valid token.
           7) No Password and no token.Long error: No XML or was found in XML Request.
           8)Auth token is invalid.Long error: Validation of the authentication token in API request failed.
           9) Auth token is hard expired.Long error: Auth token is hard expired, User needs to generate a new token for this application.
处理步骤
           (1)登录eBay店铺,手动更新跟踪号
           (2)登录万邑联,重新绑定eBay账号,避免影响以后的跟踪号上传

3.2遇到以下报错:
报错原文:
           1)Invalid ItemID or TransactionID
           2)The requestor is not the seller for the item.
处理步骤
           (1)登录eBay店铺,手动更新跟踪号
           (2)检查检查提交的订单的itemID和TransactionID是否填写错误,检查提交的订单的itemID是否在该ebayID名下,并之后提交订单按照正确的填写,避免继续影响之后订单的跟踪号上传以及eBay返利。

3.3遇到以下报错
报错原文:
           1)This tracking number has already been used and cannot be used for multiple transactions. However the item has been marked as shipped.
处理步骤
           (1)登录eBay店铺,检查该跟踪号是否已经上传成功
           (2)检查订单是否重复发货,并及时更正避免之后的跟踪号上传以及订单重复发货。