API
卖家收到跟踪号上传失败的邮件如何处理?
更新时间: 2019-10-15 21:33:25 访问次数:382
问题或现象描述

客户通过万邑通ISP或者海外仓进行发货,期间收到跟踪号上传失败的邮件,跟踪号上传失败的消息推送。 推送邮件如下图:

现象解释或解决方案
    以上报错为ebay返回的原始报错报文。
    解决方案:
    卖家收到跟踪号上传异常通知邮件后,为不影响ebay店铺后台考核,请按照以下步骤进行操作:
  • 1.登录ebay店铺,手工上传跟踪号;
  • 2.根据报错报文查询具体处理步骤(见下方步骤3)
  • 3.当报错的跟踪号数量超过30个,可能存在系统问题,请及时联系万邑通在线客服排查是否为系统问题。
eBay报错代码和处理步骤

目前ebay的常见报错如下:

3.1遇到以下报错:
报错原文:
           1)Could not initialize class com.sun.xml.internal.ws.fault.SOAPFaultBuilder
           2)ebay token no exits or ebay token isvalid
           3) Token has been revoked by the user.Long error: Third-party authorization has been revoked by the user via site preferences settings in My eBay. The user must complete the Auth & Auth sign in process again.
           4)Token does not exist.Long error: The token does not exist, the user must complete the Auth & Auth sign in process to generate token.
           5) Please login again now. Your security token has expired.Long error: For security reasons, please log in again
           6) This Token has been revoked by App.Long error: This Token has been revoked by App. The end user must complete the Auth & Auth consent flow again to generate a valid token.
           7) No Password and no token.Long error: No XML or was found in XML Request.
           8)Auth token is invalid.Long error: Validation of the authentication token in API request failed.
           9) Auth token is hard expired.Long error: Auth token is hard expired, User needs to generate a new token for this application.
处理步骤
           (1)登录eBay店铺,手动更新跟踪号
           (2)登录万邑联,重新绑定eBay账号,避免影响以后的跟踪号上传

3.2遇到以下报错:
报错原文:
           1)Invalid ItemID or TransactionID
           2)The requestor is not the seller for the item.
处理步骤
           (1)登录eBay店铺,手动更新跟踪号
           (2)检查检查提交的订单的itemID和TransactionID是否填写错误,检查提交的订单的itemID是否在该ebayID名下,并之后提交订单按照正确的填写,避免继续影响之后订单的跟踪号上传以及eBay返利。

3.3遇到以下报错
报错原文:
           1)This tracking number has already been used and cannot be used for multiple transactions. However the item has been marked as shipped.
           2)Mindestens eine der Sendungsnummern in der Anforderung wurde bereits für einen anderen Käufer oder für einen anderen Verkäufer vergeben.
处理步骤

           (1)登录eBay店铺,检查该跟踪号是否已经上传成功
           (2)检查订单是否重复发货,并及时更正避免之后的跟踪号上传以及订单重复发货。